Leura Wellness Privacy Policy

Effective Date: 25/09/2024

Leura Wellness is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. Information We Collect

We may collect and hold the following types of personal information:

  • Personal Details: Name, date of birth, gender, contact details (address, email, phone number), and emergency contact information.

  • Health Information: Medical history, treatment details, test results, prescriptions, and other health-related information necessary for your care.

  • Payment Information: Credit or debit card details, billing address, and records of payments made to Leura Wellness.

  • Communication Records: Records of interactions with Leura Wellness, including emails, phone calls, SMS messages, and other communications.

  • Website Usage Data: Information about your interactions with our website, such as IP address, browser type, and access times.

2. How We Use Your Information

Your personal and health information is used for the following purposes:

  • Healthcare Delivery: To provide, manage, and coordinate your healthcare, including consultations, treatments, and follow-up services.

  • Administrative Purposes: To manage bookings, process payments, and respond to inquiries or complaints.

  • Communication: To send appointment reminders, inform you of test results, and provide other relevant information about your care.

  • Compliance with Legal Obligations: To fulfil legal and regulatory requirements, such as reporting notifiable diseases to health authorities.

  • Service Improvement: To analyse and improve our services, ensuring we provide the highest standard of care.

3. Disclosure of Your Information

We may disclose your personal information under the following circumstances:

  • With Your Consent: We may share your information with other healthcare providers or third parties when you have given explicit consent.

  • If Deemed Necessary: We may share your information with other medical professionals without explicit consent if it is necessary for your ongoing care, treatment, health or safety.

  • Legal Requirements: We may disclose your information when required by law, such as to comply with subpoenas, court orders, or mandatory reporting obligations.

  • Service Providers: To third-party service providers who assist us with operational functions, such as IT services and billing. These providers are required to adhere to strict confidentiality and data security standards.

4. Data Security

Leura Wellness takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • Encryption: Secure encryption of electronic data, particularly during transmission.

  • Access Controls: Restricting access to personal information to authorised personnel only.

  • Physical Security: Storing physical records in secure, locked facilities.

  • Regular Reviews: Conducting periodic audits of our data security practices to ensure ongoing compliance with legal obligations.

5. Accessing and Correcting Your Information

You have the right to access the personal and health information we hold about you. You may also request corrections to any information that you believe is inaccurate, out-of-date, or incomplete. To request access or correction, please contact us in writing, and we will respond within a reasonable timeframe, usually within 30 days.

6. Retention of Information

We retain your personal information for as long as necessary to provide you with healthcare services and to comply with legal and professional obligations. After this period, we will securely destroy or de-identify your information.

7. Use of Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that collect information about your use of our website. You can manage your cookie preferences through your browser settings. We may also use website analytics tools to monitor and improve our online services.

8. Changes to This Privacy Policy

Leura Wellness may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by updating the policy on our website. The updated policy will include a new effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.